Project Templates for Marketing, HR, Legal, etc.

Efficiently receive and categorize requests,Prioritize work using queues,Meet Service Level Agreements (SLAs),Monitor performance and drive improvements

Customized Forms and Workflows

Transforming customer and internal support with JSM involves leveraging its ITSM capabilities to streamline requests, automate workflows, and ensure timely service through SLAs

Reporting with Dashboards and Calendar Views

Custom Portals, Request Forms, and Ticket Types in Jira Service Management (JSM) to create a personalized, efficient helpdesk experience for both customers and internal users

Integration with Business Apps (Confluence, Outlook)

Automating approvals and workflows in Jira Service Management (JSM) allows you to streamline request handling, reduce delays, and ensure compliance

Access Controls and Permissions Setup

Setting up Reporting Dashboards & Satisfaction Metrics in Jira Service Management (JSM) allows teams to track performance, identify bottlenecks, and improve customer satisfaction